Frequently Asked Questions (FAQ) about La Luz Boutique
Welcome to the La Luz Boutique FAQ page! As an exclusive online haven for discerning fashionistas, we are delighted to assist you in discovering our statement styles that fuse effortless elegance with bold, runway-inspired designs. Below are answers to some of the most commonly asked questions. If you have any additional inquiries, please feel free to contact us.
La Luz Boutique offers a curated collection of glamorous resort wear, striking accessories, and chic self-care essentials. Our exclusive online store is designed for women seeking sophistication with a touch of wanderlust, featuring timeless designs, luxurious fabrics, and impeccable craftsmanship.
We provide an extensive range of products, including:
- Glamorous resort wear
- Statement dresses and kimonos
- Striking accessories
- Self-care essentials
Whether you are preparing for a dreamy getaway or aiming for everyday luxury, our collection radiates confidence and elevates personal style.
Placing an order is easy! Browse our collections to find your desired styles. Add the items to your cart, and when you're ready, proceed to checkout. Follow the prompts to complete your purchase.
We accept a variety of payment methods, including major credit and debit cards. Additionally, we offer flexible payment options like Afterpay and Klarna to make your shopping experience as convenient as possible.
Yes! Enjoy free shipping on orders over $99. Take advantage of this offer to elevate your wardrobe without worrying about extra shipping costs.
After you place your order, we typically process it within 1-3 business days. Shipping times will vary based on your location, but standard delivery usually takes 3-7 business days thereafter.
Absolutely! Once your order has been shipped, you will receive an email confirmation with a tracking number, allowing you to monitor its shipping status.
Return Window:
We accept returns within 14 days of purchase. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
2. Return Process:
Customers must initiate a return request via email to contact@laluzboutique.com within the 14-day window, including their order number and reason for return. If you prefer, you can choose to use our self-serve return option by visiting our website and following the step-by-step instructions. If you would like us to provide a return shipping label, the cost of the label will be deducted from your store credit.
3. Refunds:
Refunds will be issued as store credit only, which will be provided once the return is received and inspected. Please allow 5-7 business days for processing.
4. Final Sale Items:
All bodysuits, swimsuits, beauty products, sale items, gift cards, and items marked as "Final Sale" are not eligible for return or exchange. This is to ensure hygiene and safety standards and maintain the best possible quality for all our customers.
5. Defective or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the defect or mistake. We will arrange for a replacement or provide a refund if the item is out of stock.
6. Exchanges:
We do not offer direct exchanges. Customers are encouraged to return the unwanted item for store credit and place a new order for the desired item.
7. Return Shipping Options:
- Self-Serve Return: Visit our website and use our easy self-serve return process to generate your own shipping label and return instructions.
- Return Shipping Label Provided by Us: If you request a return shipping label from us, the cost of the label will be deducted from your store credit.
We want you to love your purchases! To help you find your perfect fit, please consult our comprehensive sizing guide, which you can view here.
If you need to make changes to your order, please contact us promptly. Since we process orders quickly, we may not be able to accommodate changes or cancellations once your order has entered the logistics process.
Yes! We offer gift cards that make the perfect present for anyone who appreciates style and luxury. Visit our gift card page for more information.
Explore our blog for the latest fashion tips and style advice. Our posts cover everything from travel outfit ideas to styling chic daily wear, aiming to inspire your fashion journey. Check it out here.
For any questions or further assistance, feel free to reach out to our customer service team through our contact page. We are here to provide the support you need!
Thank you for visiting La Luz Boutique! We hope this FAQ page helps you navigate our luxurious offerings. Embrace the essence of stylish living with our carefully curated collection! Happy shopping!
